FAQ | Custom Gift Orders, Shipping, Policies | Kustomizables
🛍️ Ordering & Customization
· Q: How do I place a custom gift order online?
A: Browse our collection of customizable products including T-shirts, tumblers, ornaments, and more. Use the built-in customization options or fill out the Custom Order Form on our website for special requests.
· Q: Can I request a custom design not shown on the site?
A: Yes! Just complete the Custom Order Form and describe your vision. We love bringing one-of-a-kind ideas to life.
· Q: Do you offer bulk order discounts for personalized gifts?
A: Absolutely. For large or group orders, contact us directly to discuss volume pricing and customization options.
🚚 Shipping & Delivery
· Q: Where does Kustomizables ship to?
A: We currently ship throughout the United States from our workshop in Evansville, Indiana.
· Q: What is your processing and delivery time?
A: Most personalized orders are processed within 5–7 business days. Delivery times depend on your location and the shipping method selected at checkout.
· Q: Will I get tracking information?
A: Yes, a tracking number will be emailed to you once your order ships.
🎁 Products & Care
· Q: What types of items can I customize at Kustomizables?
A: Our offerings include custom shirts, personalized tumblers, engraved door signs, photo ornaments, laser-cut gifts, and more.
· Q: How do I care for my custom T-shirt or tumbler?
A: Wash T-shirts inside out in cold water and tumble dry low. Tumblers should be hand washed only to preserve the design.
· Q: Are all your products fully customizable?
A: Yes! Every order is made to reflect your exact preferences for size, style, color, and message.
💳 Payments & Returns
· Q: What payment options do you accept?
A: We accept all major credit cards, PayPal, and secure digital payments available on our website.
· Q: Can I return or exchange custom items?
A: Because each item is made to order, we do not accept returns. If there's an issue, please contact us and we’ll work to make it right.
· Q: Can I cancel or change my custom order?
A: Changes or cancellations must be made within 24 hours of placing your order.
🤝 Customer Support
· Q: How can I get in touch with Kustomizables?
A: Contact us anytime through our website’s contact form or by email. We’re here to help you create something special.
· Q: Do you offer gift wrapping or packaging options?
A: Gift wrapping is not currently offered, but we ensure all packages are shipped with care and presentation in mind.
Find answers to frequently asked questions about custom orders, delivery, payment options, and personalization at Kustomizables.